Shipping Policy

Effective Date: July 19, 2026

Thank you for shopping with Sorenza. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• Canada: 5–7 business days

• United States: 5–10 business days

• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can monitor your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Sorenza is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team . We are always happy to assist you.